Warranty
Every Pulze controller is modified to order, to the spec you chose. If something we built isn't working right, we'll put it right.
Changed your mind rather than found a fault? There's a 7-day window to request a return — see the returns page.
Stick drift is covered by the extended warranty only. It's the one fault that comes from use rather than from our build, so it sits outside the standard cover. Adding the extended warranty for $40 takes every part to a full year, drift included.
What's covered, and for how long
| Part | Standard — included | Extended — $40 |
|---|---|---|
| Stick drift | Not included | 1 year |
| Rear buttons | 90 days | 1 year |
| Smart triggers | 60 days | 1 year |
| Smart bumpers | 60 days | 1 year |
All periods run from the date stated on your Pulze Controller Certification. Inside the US we cover the label to us, the repair, and 2-3 day shipping back to you. Outside the US you cover the shipping both ways and we cover the repair.
Making a claim
Email us before you send anything
Write to support@pulzecontrollers.com with a short description of the problem, your Pulze Controller Certification, and your current contact details. Don't ship the controller yet.
We'll come back to you
Expect a reply within 24 to 48 hours. If a short video would help us see the fault, we'll ask for one. US customers get a prepaid return label at this point.
Send the controller in
Pack it in a box rather than a padded envelope, with an inch of padding on every side, and include your order number. Inside the US the label is on us; outside the US, shipping is at your own expense in both directions.
We repair and send it back
If the fault came from our work and it's inside the coverage period, we repair or replace the affected parts — wherever you are, the repair itself is covered. Inside the US we also cover 2-3 day shipping back to you. If it turns out not to be covered, we'll tell you what it would cost before doing anything.
The detail
What the warranty covers
- Rear buttons and their remapping
- Smart triggers and smart bumpers
- Any part we modified, where the fault came from our build
- Stick drift — on the extended warranty only
- The repair itself, wherever you are
- The return label and 2-3 day shipping back to you, if you're in the US
What it doesn't cover
- Stick drift, unless you've added the extended warranty
- International shipping, in either direction
- Blunt force damage, including cracked or deformed shells
- Exposure to extreme heat, cold or water
- Parts we didn't modify — charging port, wireless, speaker, microphone, light bar, non-registering buttons
- Normal wear and tear
- Anything reported after the coverage period has ended
Out of warranty, or not covered?We still repair controllers at a reasonable price, years after the warranty has run out. Stick drift is a fixed-price job and anything unusual is quoted before we touch it.
Repair request